Shipping, Order Tracking and Delivery

At MSMEOUTLET.COM, managed by Balbir Infotech, we strive to deliver your orders promptly and securely. This Shipping Policy outlines the terms and procedures related to the shipping and delivery of products purchased through our platform. By placing an order on MSMEOUTLET.COM, you agree to the terms stated below.

Shipping Locations

We currently deliver across India. For international shipping inquiries, please contact us at support@msmeoutlet.com to confirm availability and associated charges.

Shipping Charges

Shipping charges may vary based on the following factors:

  • Delivery location.
  • Product weight and dimensions.
  • Shipping method selected during checkout.

Personal Information

  • Free shipping is available on orders above ₹5000.

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Order Processing Time

  • Our website may contain links to third-party websites or services. These links are provided for your convenience and do not signify our endorsement.
  • Balbir Infotech is not responsible for the content, privacy policies, or practices of third-party websites. You are advised to review their terms and policies before engaging with them.

Technical Issues and Website Availability

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Delivery timelines vary depending on the destination and shipping method:

  • Metro Cities: 3-5 business days.
  • Non-Metro Locations: 5-7 business days.
  • Remote Areas: 7-10 business days.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, courier delays, or regional restrictions.

Shipping Partners

We partner with trusted logistics providers to ensure timely and safe delivery of your products. Tracking details will be shared via email or SMS once your order is shipped.

Packaging

  • All orders are securely packaged to prevent damage during transit.
  • For products that require discretion, we provide plain packaging with no visible branding or product details.

Failed Delivery Attempts

Our delivery partners will make two attempts to deliver your order. If delivery fails:

  • The package may be returned to us.
  • Additional charges may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact our support team within 48 hours of receiving the package.
  • Provide photos of the damaged items and the packaging.
  • We will investigate and offer a replacement, refund, or other resolution as appropriate.

Shipping Restrictions

Some products may be restricted from shipping to certain locations due to local laws or courier policies. If a product cannot be shipped to your address, you will be notified during the checkout process.

Delays Beyond Our Control

Balbir Infotech is not responsible for delays caused by:

  • Natural disasters (e.g., floods, earthquakes).
  • Strikes or political disruptions.
  • Issues with third-party courier services.

We will do our best to keep you informed in such cases.

Contact Us

For questions or concerns about shipping, please reach out to us at:

  • Email: support@msmeoutlet.com
  • Phone: +91 - 9316527000
  • Address: Balgir Infotech, #530, Phase – 6, S.A.S. Nagar, Mohali, Punjab – 160055, India