Return and Cancellation Policy

At MSMEOUTLET.COM, operated by Balbir Infotech, we are committed to ensuring a smooth shopping experience. This policy outlines the terms for returns, cancellations, and refunds for orders placed on our platform. By making a purchase, you agree to the following terms.

Return Policy

We accept returns for products under the following conditions:

Eligibility for Returns

  • The product must be returned within 7 days of delivery.
  • The product must be unused, in its original packaging, with all tags, labels, and accessories intact.
  • Certain items, such as perishables, intimate goods, and custom-made products, are non-returnable.

Steps to Initiate a Return

  • Contact our support team at support@msmeoutlet.com or +91 - 9316527000 within 7 days of delivery.
  • Provide your order number, reason for return, and supporting evidence (e.g., photos for damaged items).
  • Our team will review your request and provide instructions for shipping the product back. Return Shipping

Return Shipping

  • If the return is due to a damaged or defective product, MSMEOUTLET.COM will cover the return shipping costs.
  • For other reasons (e.g., change of mind), the customer will bear the return shipping charges.

Inspection and Refund

  • Returned products will be inspected upon receipt.
  • If approved, the refund will be processed within 5-7 business days to the original payment method.

Cancellation Policy

Order Cancellations by Customer

  • Orders can be canceled within 24 hours of placing the order or before the product is shipped.
  • To cancel, contact us at support@msmeoutlet.com with your order details. Cancellation After Shipping

Cancellation After Shipping

  • Once the product is shipped, the order cannot be canceled. However, you can initiate a return after receiving the item.

Refund for Canceled Orders

  • Refunds for canceled orders will be processed within 3-5 business days of cancellation confirmation.

Cancellation by MSMEOUTLET.COM

We reserve the right to cancel orders under the following circumstances:

  • The product is out of stock.
  • Incomplete or inaccurate customer details.
  • Payment issues or suspected fraudulent activity.

In such cases, you will be notified, and a full refund will be processed promptly.

Refund Policy

Refund Timeline

Refunds are initiated after successful inspection of returned products or confirmation of a canceled order. The time frame depends on the payment method:

  • Credit/Debit Cards: 5-7 business days.
  • Net Banking/UPI: 3-5 business days.
  • Wallets or Gift Cards: Instant or up to 24 hours.

Refund Mode

  • Refunds are credited to the original payment method.
  • If the original payment method is unavailable, refunds may be issued as store credit.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Perishable goods (e.g., food items, plants).
  • Intimate or personal use products (e.g., undergarments, sex toys, or hygiene products).
  • Customized or personalized items.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery.
  • Provide photos or videos as evidence.
  • We will offer a replacement, repair, or full refund based on the situation.

Exchange Policy

Exchanges are allowed for certain products, provided:

  • The product is eligible for return.
  • The replacement product is of equal or higher value (any price difference must be paid by the customer).

Contact our team to process an exchange.

Contact Us

For questions or assistance regarding returns, cancellations, or refunds, please reach out:

  • Email: support@msmeoutlet.com
  • Phone: +91 - 9316527000
  • Address: Balgir Infotech, #530, Phase – 6, S.A.S. Nagar, Mohali, Punjab – 160055, India