frequently asked questions

MSMEOUTLET.COM is an online marketplace designed specifically for small and medium-sized enterprises (MSMEs). We provide businesses with the opportunity to showcase their products, reach a larger audience, and enhance their growth in the e-commerce space.

To create an account on MSMEOUTLET.COM:

  1. Click on the “Sign Up” button located at the top-right corner of our homepage.
  2. Fill in your details, including your name, email address, phone number, and create a password.
  3. You will receive a confirmation email. Follow the instructions to activate your account.

If you are a business looking to list your products on MSMEOUTLET.COM:

  1. Visit our Business Registration Page or contact our support team at business@msmeoutlet.com.
  2. After signing up as a seller, you’ll be able to upload product details, manage inventory, set pricing, and more.
  3. For further assistance, you can also reach us via phone or email.

We accept a variety of secure payment methods, including:

  1. Credit and Debit Cards
  2. Net Banking
  3. UPI
  4. Wallets (e.g., Paytm, Google Pay, etc.)

All transactions are processed through secure payment gateways to ensure your safety.

Yes, once your order is shipped, you will receive an email with tracking information. You can also track your order directly from your account by visiting the “My Orders” section.

Delivery times vary depending on your location. In general, orders are delivered within 5-7 business days. You will be notified with an estimated delivery date during the checkout process. Some regions may experience longer delivery times due to logistical factors.

If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order at support@msmeoutlet.com. Please provide your order number and photos of the product to help us process your complaint efficiently.

We will initiate a return or exchange as per our Refund and Return Policy.

You can cancel your order if it has not yet been shipped. To cancel your order:

  1. Visit the “My Orders” section of your account.
  2. Click on the “Cancel” button next to the order you wish to cancel.

If your order has already been shipped, you will need to return the item after receiving it.

Currently, we primarily ship within India. However, if you are interested in international shipping, please reach out to our customer service team for further assistance.

You can reach our customer support team by:
  1. Email: support@msmeoutlet.com
  2. Phone: +91 - 9316527000
  3. Operating Hours: Monday to Friday, 9:00 AM - 6:00 PM (IST)

We accept returns under specific conditions. For detailed information, please refer to our Return Policy page.

In general, products must be unused, in their original packaging, and returned within 7 days of delivery to be eligible for a refund or exchange.

To update your account details:

  1. Log in to your account on MSMEOUTLET.COM.
  2. Go to the “Account Settings” section.
  3. You can update your name, email address, phone number, and password here.

If you’re interested in becoming a business partner or affiliate, please contact us at business@msmeoutlet.com. We will provide you with the details of how to collaborate with us and benefit from our partnership program.

Yes, we take your privacy seriously. We use encryption and secure protocols to protect your personal information. For more details, please review our Privacy Policy.

To stay updated on our latest products, offers, and news, you can subscribe to our newsletter on the website. You can also follow us on our social media platforms.