Refund Policy

At MSMEOUTLET.COM, managed by Balbir Infotech, we are committed to ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for products purchased from our platform. By making a purchase, you agree to the terms stated below.

Eligibility for Refunds

Refunds are processed under the following conditions:

  • The product was damaged or defective at the time of delivery.
  • You received an incorrect product.
  • The product was not delivered within the promised delivery timeline (subject to exceptions outlined below).
  • The product is eligible for return as per our Return Policy and has been approved for a refund after inspection.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The product was damaged due to misuse or mishandling by the customer.
  • The product is non-returnable (e.g., perishable goods, intimate items, or custom-made products).
  • Returns initiated outside the eligible return window.
  • Products marked as “Final Sale” or “Non-Refundable” at the time of purchase.

Refund Process

Step 1: Initiate a Refund Request

  • Contact our support team within 7 days of delivery at support@msmeoutlet.com or +91 - 9316527000
  • Provide your order details, reason for the refund, and evidence (e.g., photos or videos for defective or damaged products).

Step 2: Return the Product

  • If required, ship the product back to our return address.
  • Products must be unused, in their original packaging, with all tags and accessories intact.

Step 3: Refund Approval

  • Once the returned product is inspected and approved, the refund process will begin.
  • If the product fails the inspection, no refund will be issued, and the item will be sent back to you.

Refund Timelines

Refunds are processed within the following timelines after approval:

  • Credit/Debit Cards: 5-7 business days.
  • Net Banking/UPI: 3-5 business days.
  • Wallets or Store Credit: Instant or within 24 hours.

Delays in refunds due to banking systems are beyond our control. If you do not receive your refund within the expected timeframe, contact your bank or payment provider.

Refund Modes

Refunds will be issued using the original payment method used during the purchase. In cases where the original payment method is unavailable, refunds may be processed as store credit or a gift card.

Refund for Canceled Orders

  • If you cancel your order before it is shipped, a full refund will be processed.
  • If the order is canceled after shipment, the refund will be initiated only after the product is returned and inspected.

Refund for Failed Transactions

In case of failed or incomplete transactions where payment is deducted:

  • Contact our support team with transaction details.
  • We will verify the issue with the payment gateway and process the refund within 7-10 business days, if applicable.

Exceptions to Refund Timelines

Refund timelines may be extended in the following cases:

  • National holidays or banking holidays.
  • Delays caused by incomplete or inaccurate refund details provided by the customer.
  • Delays from third-party payment processors.

Contact Us

For questions or concerns regarding refunds, please reach out to us:

  • Email: support@msmeoutlet.com
  • Phone: +91 - 9316527000
  • Address: Balgir Infotech, #530, Phase – 6, S.A.S. Nagar, Mohali, Punjab – 160055, India